PRIVACY POLICY:
INNOVMED PLANMYTREATMENT SERVICES PRIVATE LIMITED
The Company recognises the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information we collect on each of the platforms that are owned and controlled by us, including our website www.planmytreatment.com as well as email communications received on care@PlanMyTreatment.com. The Platform is owned and operated by Innovmed PlanMyTreatment Services Private Limited, a private limited company registered under the provisions of the [Indian] Companies Act 2013 having its registered office at No. 201 Sundaram M.G Road Ghatkopar East Mumbai 400077 (the “Company”). The Company reserves the right to modify the terms contained in this Agreement at any time by posting such modifications on the Website.
By visiting and/or using the Platform, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. The Company reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by the Company on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Platform.
This Privacy Policy is issued pursuant to the provisions that are contained in (a) Section 43A of the Information Technology Act, 2000; (b) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and (c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Privacy Policy is also intended to be compliant with the requirements set out in the General Data Protection Regulations issued by the European Union (the “GDPR”) to the extent possible.
Information that is collected by the Company on the Platform shall be used by the Company only for the purpose of providing the Services (as defined hereinafter), and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy.
Your Consent
By accessing this Website and whenever you submit any information to PLanMyTreatment.com, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using PLanMyTreatment.com website:
2.2 As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on PLanMyTreatment.com.
2.3 When you sign up to receive our enewsletters, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving PlanMytreatment promotional enewsletters. To unsubscribe from our enewsletters, you can follow the directions included at the enewsletter.
2.4 You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at PLanMyTreatment.com. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website.
2.5 If, at any time, you want to access, update, modify or eliminate any of your account information at PlanMytreatment, you may do so by clicking “Your Account”, and then review/change your sensitive personal information as you want it to be.
2.6 PlanMytreatment may, in future, request other optional information from you in order to customise the Website to deliver personalised service to our Customers.
In providing the various services that are available on the Platform (the “Services”), the Company may have to collect certain personal information from you. This information would, inter alia, include the following:
- Contact information: the Company may collect your name, email id, mobile number, postal address etc.
- Information to provide the Services: the Company may collect information regarding your medical history, medical reports, details of medication taken, health condition, prescriptions, allergies, age, body weight, medical insurance data, family medical history etc. in order to provide the Services in an efficient manner.
- Payment and billing information: The Company may collect your billing name, billing address and payment method when you pay for the Services availed by you on the Platform (as defined in the Terms of Use available here https:// PlanMytreatment.com/terms-and-conditions on the Platform.
- Other information: While you use the Platform, the Company may collect information about your IP address and the browser you are using.
- During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet. When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers’ trends and preferences, and thus assist us in improving our service.
You acknowledge and agree that any and all information that is provided by you on the Platform is provided by you voluntarily and at your own risk. While the Company would make all efforts to ensure the safety and security of the information provided by you, it shall not be responsible for any loss or theft of data. Please note that any information that is provided by you may be retained by the Company for (i) providing the Services; and (ii) for meeting its obligations under applicable law. Even if you delete your User account on the Platform, the Company may have to retain the information provided by you for a short period of time until the same can be erased from its servers, and for compliance with its obligations under applicable law (if any).
You shall be responsible for the accuracy of the information provided to the Company for the use of the Platform and the Services. If there is any mistake in or change to the personal information provided by you for the use of Platform, you shall immediately notify the Company at care@PlanMyTreatment.com. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Platform. Where the Company has reasons to believe that the information provided by you on the Platform in incorrect or incomplete, the Company may restrict you from using the Platform by disabling your User Account.
The Platform is not directed at minors, and we do not seek to collect any information from children including those under the age of 18. If we learn that we have received any information from an individual under the age of 18, we will use that information only to respond directly to the minor (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently we will delete that information from our own servers.
If you want to discontinue the use of the Platform, or if you want to withdraw the consent granted to the Platform for collecting and processing your data, please notify the Company at care@PlanMyTreatment.com. Once you discontinue the use of the Platform or withdraw your consent, the Company shall retain the personal information provided by you on the Platform for such time period as may be mandated by applicable law (if any) and thereafter erase the same in full.
We may collect the following information:
- To contact you: The contact information you provide would be used by the Company to contact you in relation to the provision of the Services.
- To improve the quality of the Services: The Company might use your information to improve the functionality of the Services and to ensure that its quality is maintained / bettered.
- For security purposes: The Company might use the information provided by you on the Platform to protect our company, our users, our partners or our associates.
- For marketing purposes: The Company might send you information about special promotions or offers. The Company might also notify you of new or improved features on the Platform.
- Transactional communications: The Company may also contact you by way of emails or SMSs to keep you informed of the various actions taken by the Company in the course of providing the Services.
The Company shall use your information only in a manner that is permitted by applicable law.
All data that is shared by you on the Platform may be used by the Company. Personally identifiable data shared by you shall be stored and processed only for the purpose of providing the Services, and to contact you. Medical data and reports shared by you on the Platform may be processed for research and analysis in a deidentified form. The Company may also publish such research studies and findings in reputed medical journals and conferences (such as the ASCO) in a deidentified form. Personal data shared by you on the Platform is not presently being outsourced to any third party for processing. The same is stored on the stored on AWS secured server. If you would, at any time, revoke your consent for the processing of the data shared by you on the Platform, you could do so by sending an email to care@PlanMyTreatment.com. Once such an email is received, the Company will remove your personal data from the data that is being processed in the manner set out in the aforesaid paragraphs.
We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the PlanMyTreatment.com Services, you consent to our collection and transfer of your information to our payment service partner websites.
As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that PlanMytreatment.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, PlanMytreatment.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of PlanMytreatment.com may continue to process your personal information as set forth in this Privacy Policy.
We guarantee that all your personal information with us is secure. PlanMytreatment.com takes careful precaution to protect our Customers’ personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
Cookies: “Cookies” are small pieces of information placed by a website onto your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our website according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
If you click on one of the links to third party websites that may be available on the Platform, you may be taken to websites that the Company does not control. This Privacy Policy does not apply to the privacy practices of those websites.
The Company shall not be liable for the misuse of your personal information by third party websites.
The Company may, going forward and at its sole discretion, use third-party advertising companies to serve ads when a User visits the Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
If a User has any questions or grievances regarding the Platform, the contents thereof, the manner in which personal data is being collated or processed by the Platform or regarding the Services, the User may reach out to The Grievance Officer of the Company customer support at care@PlanMyTreatment.com (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised by a User within a period of one (1) month from when it is raised.
Where the Company requires additional information to process and respond to the query raised by a User, the Company shall notify the User of the same.
Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and the provision of the Services.
No Waiver: A delay or failure by the Company to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.
Notices: All notices given to a User by the Company or by a User to the Company or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid internationally-recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:
Notice to the Company:
Innovmed PlanMyTreatment Services Private Limited
No. 201 Sundaram M.G Road Ghatkopar East Mumbai 400077
Email: care@PlanMyTreatment.com
Notice to User:
At the email address provided by you at the time of registration on the Platform.
Governing Law; Jurisdiction: This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:
i. the Indian Contract Act, 1872;
ii. the (Indian) Information Technology Act, 2000;
iii. the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
iv. the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
This Platform originates from the State of Maharashtra in India. This Privacy Policy will be governed by the laws that are applicable in the State of Mahahrashtra. By using this Platform, you consent to the jurisdiction and venue of the courts located in Maharastra, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy.